Refund policy

Refund Policy

Easy 7-day returns. You have 7 days after your item is delivered to request a return. To be eligible, your item must be unused, in the same condition you received it, with any tags, and in its original packaging. Please include your receipt or proof of purchase.

How to start a return. Email madebynativos@gmail.com (on Etsy, send us a message) with your order number. Once we approve your return, we'll send you the return address and instructions. Items sent back without first requesting a return can't be accepted. Returns go to: Made By Nativos, 87 Veranda Ln, Ponte Vedra Beach, FL 32082, USA.

Return shipping. Return shipping is paid by the customer, except when an item arrives damaged: then we pay the return shipping. We recommend a trackable shipping service.

Damaged or wrong items. Please inspect your order when it arrives. If an item arrives damaged, or it isn't what you ordered, contact us right away at madebynativos@gmail.com with photos and we'll make it right.

Exceptions. Gift cards can't be returned. Items in our Final Sale collection are final sale and cannot be returned or exchanged, unless they arrive damaged.

Exchanges. The fastest way to get the item you want is to return the one you have and, once the return is approved, place a new order.

European Union 14-day cooling-off period. If your order ships to the European Union, you can cancel or return it within 14 days, for any reason. The same condition rules apply.

Refunds. We'll let you know once we've received and inspected your return, and whether the refund is approved. Approved refunds go back to your original payment method within 10 business days. Your bank or card company may take a little longer to post it. If more than 15 business days have passed since we approved your return, email madebynativos@gmail.com.

Questions? Email madebynativos@gmail.com.